Privacy policy

Last updated: August 15, 2026

This policy explains how Wan 3.0 AI (“we”, “us”) handles personal data when you use Wan 3.0 AI.

Information we collect

Account data. Google sign-in provides your Google account identifier, name, email address, and profile image. We store these so you can access your account and history.

Product data. We store prompts, lyrics and other submitted text, generation settings, model choices, status, credit usage, and result links. Do not submit sensitive personal information in prompts, lyrics, or reference media.

Temporary browser drafts and request recovery. When you start sign-in from a generation form, its current text and settings can be kept in this browser so they can be restored after authentication. If a submitted music request loses its server response, the same text, settings, and one-use request identifier can remain locked in this browser for a duplicate-safe retry for up to 30 minutes. The open page schedules removal of that recovery text and settings, and the site removes expired recovery drafts it finds on a later visit. They are removed sooner after the server confirms a generation record or definitively rejects the request. After the text and settings are removed, a recovery marker containing the account scope, one-use request identifier, and timestamps—but no prompt or lyrics—can remain until you explicitly confirm that you checked recent generations or clear site storage.

Billing data. Stripe processes payment details. We receive customer, subscription, invoice, payment-status, country, tax, and transaction identifiers, but not full card numbers.

Technical and analytics data. Essential logs may include IP address, browser details, timestamps, security events, and errors. If you consent, Google Analytics 4 and Microsoft Clarity may collect page use, interaction, device, and session data. Clarity may provide privacy-filtered session replay and heatmaps.

How and why we use data

We use data to provide and secure accounts, process generation and payments, maintain credit balances, prevent abuse, troubleshoot failures, support customers, measure product performance, and meet legal or tax obligations. Where applicable, our legal bases include performing our contract, legitimate interests in security and service improvement, consent for optional analytics, and compliance with law.

Processing partners and international transfers

We share only what is needed with Google for authentication and optional analytics, Stripe for billing, Microsoft for optional Clarity analytics, and the hosting, database, and generation-processing partners needed to operate the service. These partners may process data in other countries under their terms and legally recognized transfer safeguards.

Retention

Account and product records are kept while your account is active. Generation result links can expire under storage rules. Security logs are normally kept only as long as operationally needed. Billing and tax records may be retained for the period required by law. After a valid deletion request, we delete or anonymize data that is not legally required.

Cookies and controls

Essential cookies maintain your secure session and choices. Optional analytics runs only after you choose “Allow analytics”. You can change this by clearing the analytics_consent cookie and revisiting the site. Read the cookie policy for details.

Your rights

Depending on where you live, you may request access, correction, deletion, portability, restriction, or objection, and may withdraw analytics consent. You can submit deletion from the account page or email [email protected]. We may need to verify your identity. You may also complain to your local data-protection authority.

Children

The service is not directed to children under 13, and users must be old enough to enter a binding contract in their jurisdiction.

Security and changes

We use access controls, secured session cookies, server-side credentials, signed Stripe webhooks, and encrypted transport. No system is completely secure. Material policy changes will be posted here with a new effective date.

Contact

Data controller: Wan 3.0 AI. Privacy questions: [email protected].