Refund policy

Effective July 15, 2026.

Failed generations

Credits are returned automatically only when a request definitely did not reach the provider or the provider confirms a terminal failure. A timeout, network interruption, or delayed request is not treated as failed while the provider may still be processing or billing it; those credits remain held until the outcome is reconciled.

Subscriptions

You may cancel future renewal at any time through the Stripe billing portal. Except where law requires otherwise, a cancellation does not refund the current billing period or used credits. If you were charged after a confirmed cancellation, contact us so we can investigate.

One-time credit packs

You may request a refund within 7 days of purchase if none of the purchased credits has been used. Once credits from a pack have been used, the pack is generally non-refundable because digital generation costs are incurred immediately.

Duplicate or unauthorized charges

Contact [email protected] with the account email, charge date, and Stripe receipt identifier. Do not email full card details. Approved refunds return to the original payment method; bank processing time is outside our control.

Mandatory rights

This policy does not limit non-waivable consumer rights in your jurisdiction.